Here are a few tips on how to prolong the longevity of our products:

• Pillows should be fluffed every day. Pillow fill is compressed each night as you sleep, which will eventually result in a thin and ineffective pillow.
• Airing and fluffing your duvet often is necessary. This will loosen any compressed down. Refrain from laying on top of your duvet as though this causes no damage to the filling, it does compress it to a thin and very ineffective layer.
• Never send these to the dry cleaners for cleansing, the chemicals they use damage the fibres. If cleaning proves to be a challenge to you, we will assist at a small fee.
• Always use pillow protectors underneath the standard pillowcase as it effectively absorbs any moisture, oiliness and spills, and prevent discolouring of the inner casing.
• When storing products away for a season, always use a breathable storage bag (also available for purchase). Duvets can be folded up loosely and stuffed inside the storage bag. Never use plastic bags or carton boxes as these will decrease breathability of your product.
• Sleeping bags should be stored away loosely and rolled up in a breathable storage bag or hung upside down, inside out, in a dry area. Never store your bag away cramped into the tiny space of a stuff sack.
• Feather beds need to be shaken now and then as you remove linen for washing.
• Refrain from lying directly on top of the feather bed. Always use a feather bed protector or fitted sheet.

This may be a tedious task which when needed, we can gladly assist. When we clean your used pillow, we remove the fill to wash separately and then refill a brand-new casing. However, if you’re up for cleaning it yourself, then choose a hot and dry day and start early as you’ll need enough time for washing and proper drying especially if you do not have a tumble drier. Please note to never have any Hex Valley Down products cleaned by dry cleaners as their detergents could contain chemicals harmful to your filling.

1. Firstly, check your product for any tears, otherwise you’ll end up losing a lot of filling during the washing process.
2. Treat any spots or stains with Vanish stain remover. (waste vanish)
3. Wash your duvets, sleeping bags and pillows separately in a washing machine.
4. Use only Woollite or Golden Product’s Super 10 as detergent, do not add ordinary detergent or fabric softeners which could ruin the down- and feathers’ natural properties.
5. Only wash on a cold and gently cycle, give it an additional rinse and then use the spinning cycle to drain excess moisture.
6. Dry your products in a tumble drier on low heat until it is completely dry, shaking it every 15 minutes to loosen any lumps. Adding 2 or 3 tennis balls will help fluff and spread the down.
7. Please make sure your product is completely dry before using it again. Any moisture might cause unpleasant smells and lumps.

Important: Never have any Hex Valley Down products cleaned by dry cleaners as their detergents contain chemicals harmful to your filling.